Frequently asked questions

Terms of Use

1. The promo code is valid only for purchases in our online store at solorussia.com.

2. To activate the promo code from the certificate, you must be logged in to the website.

3. The certificate can be used only once and cannot be combined with other promotions, discounts, or bonuses.

4. The certificate can be used to pay for any products except electronic gift certificates.

5. The promo code expiration date is indicated on the certificate itself.

6. If the order amount exceeds the certificate value, you can pay the difference. If the order amount is less than the certificate value, the remaining balance is not refundable.

7. The certificate is not exchangeable for cash.

8. Delivery for orders paid with a certificate is free of charge.

How do I activate a promo code?

1. Log in to the website solorussia.com.

2. Add selected items to your shopping cart.

3. On the cart page, enter the promo code from your certificate in the designated field and click the "Apply" button. The order total will be automatically reduced by the certificate amount.

4. Complete your order by choosing a convenient delivery and payment method.

Make sure all certificate conditions are met: you are logged in to the website, there are no typos, and the character case is correct. If all conditions are fulfilled, you can contact our support team in any way convenient for you.

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram);

              +7 (977) 194-73-65 (WhatsApp, Telegram).

E-mail: store@swimsolo.ru

Terms of use

1. The promo code is valid only for purchases in our online store at solorussia.com.

2. To activate the promo code from the certificate, you must be logged in to the website.

3. The certificate can be used only once and cannot be combined with other promotions, discounts, or bonuses.

4. The certificate can be used to pay for any products except electronic gift certificates.

5. The promo code expiration date is indicated on the certificate itself.

6. If the order amount exceeds the certificate value, you can pay the difference. If the order amount is less than the certificate value, the remaining balance is not refundable.

7. The certificate is not exchangeable for cash.

8. Delivery for orders paid with a certificate is free of charge.

If the order amount exceeds the certificate's face value, you can pay the difference. If the order amount is less than the face value, the difference is not refundable.

Contact our manager using any convenient method:

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram);

               +7 (977) 194-73-65 (WhatsApp, Telegram).

E-mail: store@swimsolo.ru

No, you cannot redeem bonus points if a gift certificate has been applied.

Unfortunately, this is not technically possible. You will need to place two separate orders with different promo codes.

Delivery for orders using a promo code from a certificate is free of charge.

The shipping cost is paid separately and cannot be covered by the gift certificate.

Yes, you can purchase any product on our website with a gift certificate.

The certificates are only valid in the online store www.solorussia.com.

You can choose a product in the SOLO online store in several ways:

• Go to the product "Сatalog";
• From the main page of the website by clicking on the product you’re interested in;
• From the carousel at the bottom of the website ("Popular Products" or "Frequently Bought with This Product").

• To choose the right clothing size, open the size chart on the product’s detailed page. Use a measuring tape to take the measurements specified in the chart (measurements should be taken in underwear, the tape should be held horizontally and fit snugly against the body without sagging or pressing too tightly on soft tissues). Compare your results with the size chart. If your measurements fall between different sizes, choose the larger size.
• To choose the right shoe size, place your foot on a piece of paper and trace the outline while holding the pen vertically. Then measure the distance between the two farthest points — from the tip of the longest toe to the heel. It’s better to take the measurement in the evening when feet may slightly swell or add 0.5 cm to the result. Compare the final measurement with the size chart.

To check product availability, contact our manager using any convenient method:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

                  +7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

You can get additional product information from our manager:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

                  +7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

If you find an inaccuracy in the product description, please inform our manager:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

                  +7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

If you are interested in a product that you would like to review later, go to the product page and click the "Add to Favorites" button. The product link will be added to your bookmarks. To view your bookmarks, click on the "heart" (Favorites) in the top right corner of the website.

The product is reserved for 30 minutes from the moment you click the "Pay" button during checkout. If you don't complete the payment within this time, the order will be automatically canceled, and the reservation on the product will be removed (in your account order history, the status will show "Cancelled"). To resume the order, go to your account order history and click the "Repeat" button.

The warranty period for all product is 30 calendar days from the date of receipt.

You can find more details about the warranty here. 

There is no limit to the maximum quantity of a product in one order.

You can place an order for up to 30 units of the same product size directly through the SOLO online store.

To order more than 30 units of the same size, please contact our managers using any convenient method:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

                  +7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

You can find a detailed guide on how to place an order in the SOLO online store here. 

You can find a detailed guide on how to pay for your order in the SOLO online store here. 

Unfortunately, our online store does not offer delivery with a try-on option. The order must be paid for immediately upon placement. If the item doesn’t fit, you can request a return or exchange. For more details on returns and exchanges, including refund timelines, please read here.

Registration is optional and not required to place an order.

However, it can be convenient if you’d like to keep a record of your orders and track their status during processing.

In addition, only registered customers can take advantage of our Bonus Program.

Unfortunately, we do not accept orders by phone, as we aim to minimize errors during the ordering process. However, we will be happy to assist you over the phone and answer any questions you may have, so you can easily place your order through our website.

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

                  +7 (977) 194-73-65 (WhatsApp, Telegram)

If your order has already been paid for and you need to make changes, please contact our manager:

Phone: +7 (977) 194-73-57 (WhatsApp, Telegram)

                 +7 (977) 194-73-65 (WhatsApp, Telegram)

If your order has not yet been handed over from the warehouse to the delivery service, changes may still be possible.

If the order has already been shipped to the delivery address you provided, you will be able to return the items within 14 calendar days after receiving the parcel.

You can find more information about returns, including refund timelines, here.

You can cancel your order in your personal account at any time before completing payment.  If your order has already been paid for but you would like to cancel it, please contact our manager:

Тел: +7 (977) 194-73-57 (WhatsApp, Telegram)

           +7 (977) 194-73-65 (WhatsApp, Telegram)

If your order has not yet been handed over from the warehouse to the delivery service, it will be cancelled and the full payment will be refunded to you.

If the order has already been shipped to the specified delivery address, you will be able to return the items within 14 calendar days after receiving the parcel.

For more details on returns, including refund timelines, please see here.

When placing an order (including registering on the website), it is important to provide accurate personal details.

This ensures that our manager can contact you if any clarification is needed — for example, to inform you about an out-of-stock item and suggest a suitable replacement.

Accurate information also helps ensure that your order is delivered to the correct address as quickly as possible.

Please make sure to enter your full name correctly, as some delivery methods may require you to present an ID when picking up your order.

If you placed an order but did not complete the payment, the items are reserved for 30 minutes.

If payment is not made within this time frame and there is no response from the customer, the order is automatically cancelled and the reservation is released.

A customer’s personal account is created upon registration on the Solo online store website.
In your personal account, you can edit your shopping list, track the status of your order, and add your favorite items to a wishlist.

By registering on the website, you also automatically become a member of the Solo Club — our loyalty program.
As a member, you will enjoy exclusive purchasing conditions, stay up to date with current promotions, and be the first to learn about new Solo collections.

You can find more details about the Solo Club here.

The personal information you provide when registering on the SOLO online store website is not shared with third parties.

For full details, please refer to our Privacy Policy here.

To register on the SOLO online store website, open the registration form by clicking the “Sign Up” button located in the upper right corner of the site.

You will be asked to fill out a form with both required and optional fields.

The required fields include your full name, phone number, and email address.

The optional fields include your date of birth and type of activity.

By completing all fields in the form, you will receive bonus points in your personal account, which can be used toward future purchases on the website.

You can learn more about the SOLO Club loyalty program here.

If you did not receive a confirmation code during registration, please first make sure that the contact details you entered are correct.

If the information is accurate but the registration code still hasn’t arrived, please contact our manager for assistance: 

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram), 

+7 (977) 194-73-65 (WhatsApp, Telegram).

Once registered, you will be able to update your personal information (full name, phone number, and email address) independently in your personal account.

To make changes to your date of birth or type of activity, please contact our manager:

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram)

+7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

To delete your account, please contact our manager:

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram)

+7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

To recover your password, go to the authorization form (the button is located in the top right corner of the website) and click on the "Forgot password?" link. Then, provide the phone number or email associated with your account on the SOLO online store website. A link to reset the old password and set a new one will be sent to the provided contact.

The order history is displayed in the customer's personal account after making the first and subsequent purchases in the SOLO online store.

The SOLO Club is a loyalty program of the SOLO brand's online store. Members of the SOLO Club receive benefits such as discounts, bonus points (which can be used for purchases on the website), gifts, additional informational services, and the opportunity to participate in promotions conducted by the SOLO online store.

To become a member of the Solo Club, simply register on the SOLO online store website.

Bonus points can be used to partially pay for your order on the SOLO online store — up to 30% of the total amount (excluding delivery costs).

Bonus points are awarded for purchases made on the SOLO online store — 5% of the amount paid in cash (after all discounts are applied).

Points are credited 14 calendar days after the order has been paid for and received by the customer.

All bonus points earned from purchases are accumulated.

You can find more information about how bonus points are credited here.

You can check your bonus point balance in your personal account on the SOLO online store website.

When placing an order, enter the number of bonus points you wish to use in the designated field (up to 30% of the order total, excluding delivery costs).

Once the payment is completed, the specified number of points will be automatically deducted from your bonus account.

Bonus points are valid for 9 months from the date they are credited to the customer’s bonus account.

To receive bonus points, you must be logged in to your account on the SOLO online store website.

Bonus points for purchases made within the past 9 months will be credited to your account automatically.

You can change the delivery method while placing your order, before completing the payment.

If the order has already been paid for and you need to change the delivery method, please contact our manager:

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram); 

                 +7 (977) 194-73-65 (WhatsApp, Telegram);

Email: store@swimsolo.ru.

If your order has not yet been shipped, you can change the delivery address by contacting our manager:

Phone: +7 (977) 194-73-57  (WhatsApp, Telegram); 

                 +7 (977) 194-73-65 (WhatsApp, Telegram);

Email: store@swimsolo.ru.

If the order has already been shipped, you can update the delivery address independently:

– in your personal account on the CDEK website or by contacting their support service,

– in your personal account on the Russian Post website or by submitting a request at your nearest post office.

After your order has been shipped, a tracking number will be sent to your email. You can use this number to check the delivery status on the website of the shipping company.

If you have any questions, please feel free to contact our manager using any method convenient for you:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram);

                  +7 (977) 194-73-65 (WhatsApp, Telegram);

E-mail: store@swimsolo.ru

Solo brand products can be delivered to any country.

For more information about delivery methods, please see here.

To confirm the delivery time of your order, please contact the shipping company you selected during checkout.

If the delivery of your order is delayed, please contact the shipping company you selected during checkout, or reach out to our manager for assistance:

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram);

                  +7 (977) 194-73-65 (WhatsApp, Telegram);

E-mail: store@swimsolo.ru

It depends on the chosen delivery method. In some cases, a passport is required to receive the delivered order (so make sure to provide the correct full name in your account), while in other cases, a code is sent to the phone number provided in the order, which must be shared at the pickup point.

If a passport is required to pick up the order and you are unable to collect it yourself, please contact our managers so they can extend the storage period at your pickup point (if such an option is available).

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram); 

                  +7 (977) 194-73-65 (WhatsApp, Telegram);

Email: store@swimsolo.ru.

After the payment is received, your order will be shipped within 1-2 business days.

Yes, you can pick up your order in person at the address: Dmitrov, Pod'yacheva St. 60, the "Dynamo-Dmitrov" parcel locker.

The order can be delivered to any location in the country where there is a Boxberry, CDEK pickup point, or a Russian Post office.

You can find more details about delivery here.

You can return a delivered product of satisfactory quality within 14 calendar days after receiving it. The shipping cost and return shipping for a product of satisfactory quality are not refunded, and the bonus points earned for this purchase will be canceled.

You can return a product of unsatisfactory quality within its warranty period. The shipping cost and return shipping for a product of unsatisfactory quality will be refunded. Bonus points earned for this purchase will be canceled.

You can find more detailed information about returns here.

A delivered product of improper quality can be returned within its warranty period. In this case, the cost of delivery and return shipping of the product of improper quality will be reimbursed. Bonus points earned from the purchase of this product will be canceled.

You can find detailed information about product returns here.

In accordance with the Decree of the Government of the Russian Federation dated January 19, 1998, No. 55, the following items of good quality are non-returnable and non-exchangeable:

• Underwear: cotton mini panties (BD30-1, BD30-2, BD30-3, BD30-4), nylon mini panties (BD30-5, BD30-9), cotton midi panties (BD40-3, BD40-4), nylon midi panties (BD40-5, BD40-9);

• Bra tops: cotton bralette (BD10-1, BD10-2, BD10-3, BD10-4), nylon bralette (BD10-5, BD10-9);

• Swimwear: cotton swimsuit (patron) with straps (BD50-2, BD50-4), nylon swimsuit (patron) with straps (BD50-5, BD50-9), cotton swimsuit (patron) with wide straps (BD55-2), nylon swimsuit (patron) with wide straps (BD55-5);

• Tights and leotards: 30 DEN dance tights (TR110-27), closed-foot leotard (TR113-25, TR113-26, TR113-28, TR113-29, TR115-25, TR115-26, TR115-27, TR115-28), open-foot leotard (TR120-25, TR120-26, TR120-27, TR120-28), dance tights (TR13-38), foot-cut leotard (TR169-27, TR169-28, TR169-29), ankle-length leotard (TR55-28), mesh tights (TR85-27, TR85-28);

• Socks: low socks (NS11-7, NS11-8), low sports socks (NS21-7);

• Bun nets: bun net (SA1-822, SA1-823, SA1-824).

The refund will be processed within 10 days after the return of the product. The exact date and time of the refund depend on the bank servicing the customer's account.

The refund will be credited to the bank account or other account specified in the return request.

We offer a 20% discount on group orders for schools, clubs, sports teams, and dance groups.

To place a group order in the SOLO online store, read here.

If you have a store where you would like to offer SOLO brand products for resale, please visit the “For partners” page to learn more about our cooperation terms.

We do not collaborate with group purchase organizers and do not independently list our products on group purchase websites.

• Go to the product page;
• Choose the denomination;
• Enter the email address;
• Make the payment.

Detailed information about the terms of use of gift certificates.

You can provide your own email address, and once you receive the email with the certificate, you can forward it to the recipient via email or WhatsApp. You can also print the PDF file from the email attachment and hand the gift in person.

When paying for an electronic gift certificate, please provide your active mobile phone number. A confirmation code may be sent via SMS to the number you specify.

Please contact our manager using any method convenient for you and provide the correct details that need to be updated.

Phone:  +7 (977) 194-73-57  (WhatsApp, Telegram)

+7 (977) 194-73-65 (WhatsApp, Telegram)

E-mail: store@swimsolo.ru

Any individual aged 14 or older may place an order on the website.

The electronic gift certificate is not personalized, so it can be gifted to any third party.

Yes, you can purchase any item on our website with an electronic gift certificate. Please note that the certificate itself cannot be paid for with another certificate, as it is not considered a product.

Electronic gift certificates are valid only for use in the online store at www.solorussia.com.

If the order amount exceeds the value of the certificate, you can pay the difference. If the order amount is less than the certificate value, the remaining balance is not refundable.

Delivery costs are paid separately and cannot be covered by an electronic gift certificate.