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Solo products are delivered worldwide.

International delivery

For international shipments, we work with trusted logistics partners DHL and EMS. The delivery cost depends on the weight of your package and the destination country, and is calculated according to the carrier's rates at the time of order placement.

Delivery within the Russian Federation and Customs Union countries

1. Your order can be delivered to pickup points of «CDEK», «Yandex Delivery», or a Russian Post office.

2. Door-to-door courier delivery is available via «CDEK» or «Yandex Delivery».

3. Delivery of large-sized orders is handled by «PEK», «Delovye Linii» transport companies. The cost of such delivery is not included in the order price and is paid separately upon receipt.

4. Order pickup is free of charge in Dmitrov, at the pickup locker at Podiachova St., 60, building of MU DO SSHOR «Dynamo-Dmitrov».

Orders are shipped Monday through Saturday from the factory warehouse in Dmitrov, Moscow Region, on the next business day after placement.

CDEK: Orders placed before 3:30 PM are shipped on the same day.

Yandex Delivery: Once your order is handed over to the courier, all tracking information becomes available in the Yandex Go app.

Russian Post: Shipping days: Tuesday through Friday. We work with a specific post office in Dmitrov, and this schedule allows us to guarantee that your order will be accepted and processed on the day of handover. What does this mean for you? An order placed on Friday evening or on weekends will be handed over to the post office on Tuesday.

Shipping cost

For orders totaling ₽2500 or more: Free.

For orders totaling less than ₽2500: According to the rates of the "CDEK", "Yandex Delivery" carrier, or Russian Post. The delivery cost can be found on our website during the checkout process.

You can pay your SOLO order in our Online Store in several ways.

Pay online by bank card

After the order is confirmed, you will be redirected to the online payment page. You need to enter the details of your bank card.

We accept VISA, Mastercard, and Mir cards.

When we receive your payment, we will pack and send your order within 1-2 business days.

Pay by QR code

"Pay by QR" is a modern and safe way to pay for purchases using a graphic code.

You can scan the QR code from your monitor in your online bank app. When paying from your smartphone, press the QR code. You will be automatically redirected to your online bank mobile app. The payment details and order amount will appear automatically. All you need to do is confirm payment.

When we receive your payment, we will pack and send your order within 1-2 business days.

Pay by invoice

If you select "Pay by invoice", your order will be forwarded to our manager. We will send you an invoice with payment details to the specified email address.

Please, pay within 5 days from the invoice date. The funds are usually credited within 3 business days. After we receive your payment, we will collect and send your order the next business day using the shipping method selected by you.

TM Solo payment details

OOO "Manufaktura Malyugina"

Taxpayer Identification Number (INN) 5007032466 Tax Registration Reason Code (KPP) 500701001

Primary State Registration Number (OGRN) 1025001102610

Bank account: 40702810640000087655

Beneficiary: OOO "Manufaktura Malyugina"

Bank: SBERBANK PJSC 

Russian Central Bank Identifier Code (RCBIC): 044525225

Corr. acc.: 30101810400000000225

Legal and Business address:

14 ul. Birlovo Pole, office 302, Dmitrov, Moscow Oblast, 141800 1

Please, pay your order within 15 minutes. If you don't pay in time or your payment fails, the order will be automatically cancelled in 30 minutes. You will see the "Cancelled" status in the order history in your account.

In case of any difficulties when paying, please contact our manager at  +7 (977) 194-73-65 , +7 (977) 194-73-57  (WhatsApp, Telegram).

Warranty, exchange and return

All SOLO products have been tested. The quality of products has been confirmed by certificates and complies with the requirements of the Technical Regulations of the Customs Union.

The product certificates are available here.

We work with the most reliable and approved suppliers of raw materials and fabrics, employ modern technologies at our production facilities, which is why we are always confident about the high quality of the products we manufacture.

The warranty period is 30 calendar days from the date of receipt of the product.

Returning non-faulty product

You can return product that does not fit you within 7 days from the date of its receipt. We only accept items in new condition, in their original packaging, with all the labels and appearance intact.

We do not refund the cost of delivery and return delivery of a product of required quality.

Returning faulty product

In case of any defects detected during the warranty period, please fill out a return form. Photo and/or video of the product would be welcome.

Return of faulty products is carried out by CDEK and EMS (Russian Post) at the expense of the Online store. We will refund you the cost of delivery.

Product return procedure 

• Pack each item for return in its original packaging;

• Attach a filled-out return form and a receipt issued to you with the parcel;

• To restrict access to the product, carefully close the box or package with parcel tape;

• Send product by CDEK or EMS (Russian Post) at: 14 ul. Birlovo pole, office 302, Dmitrov;

• Contact our managers to inform them about the shipping of the product at: +7 (977) 194-73-65 , +7 (977) 194-73-57  (WhatsApp, Telegram), store@swimsolo.ru.

Terms of refund

Refunds are carried out by transferring the relevant amount to a bank account or other account specified in the return form.

The refund period is max. 10 days from the date of receiving the returned product (under Art. 26.1 of the Law of the Russian Federation No.2300-1 "On Protection of Consumers' Right" as of 7 February 1992). The exact date and time of crediting funds to your bank card depend on the internal procedures of your bank.

Exchange

If you detected any defects in the product during the warranty period, if the same product is on stock, you can exchange it for a new one of the same model and/or item number) under Art. 18 of Law of the Russian Federation No. 2300-1 "On Protection of Consumers' Right" as of 7 February 1992.

Return of faulty products is carried out by CDEK and EMS (Russian Post) at the expense of the Online store. We will refund you the cost of repeat delivery.

Please, note:

• Underwear and hosiery are not subject to exchange and return (pursuant to Decree of the Russian Government No. 2463 as of 31 December 2020).

• We do not refund the cost of delivery and return of the non-faulty products.

• When returning products from an order for which bonuses under the loyalty programme were accrued, the bonuses for the returned products will not be accrued.

• Individual settings of your computer and monitor, which resulted in misinformation or distorted information about the Products (colour, proportions and resolution of the image), cannot be the ground for return.

To get additional information and/or file a complaint to the quality of the product or order content, please call +7 (977) 194-73-65 , +7 (977) 194-73-57  (WhatsApp, Telegram), store@swimsolo.ru.