All products manufactured under the Solo brand undergo quality testing, which is confirmed by certificates and complies with the Technical Regulations of the Eurasian Customs Union.

You can view the product certificates here.

We collaborate only with the most reliable and trusted suppliers of raw materials and fabrics and apply modern technologies at our own production facility, which is why we are always confident in the high quality of our products.

The warranty period is 30 calendar days from the date of receipt of the goods.

Return of Goods of Proper Qualit

In accordance with Article 26.1, Clause 4 of the Law «On Protection of Consumer Rights», goods of proper quality that have individually defined properties (including those with custom designs, logos, or custom orders) are not subject to exchange or return.

This rule applies to all customized products. Returns of such items are only possible in the event of manufacturing defects or improper quality (issues with material, seams, or craftsmanship).

Return of Goods of Improper Quality

If you discover defects in the product within the warranty period (fabric manufacturing defects: cuts, holes, snags, incorrectly stitched seams, factory stains; incorrect embroidery application: crooked, misaligned, or incomplete design), please contact us by any convenient method: +7 (977) 194-73-65 , +7 (977) 194-73-57 or store@swimsolo.ru. Please include photos or videos of the defect.

Returns of defective goods are carried out via CDEK or Yandex Delivery at the expense of the online store. The recipient is OOO «Manufactura Malyugina». The shipping cost will be reimbursed. To return a defective product, please fill out the return application.

Please note: when arranging a return with the transport company, you must provide the recipient's phone number: +7 (977) 194-73-65 , +7 (977) 194-73-57.

Return Procedure:

Pack each returned item in its original packaging.

Include a completed return application and the receipt included with your delivery.

Securely close the box or bag with tape to prevent tampering.

Send the return via CDEK (address: Moscow Region, Dmitrov, Pick-up point at 6A Spasskaya St.) or Yandex Delivery (address: Dmitrov, 14 Sovetskaya St.).

Notify our managers of the shipment by any convenient method: +7 (977) 194-73-65 , +7 (977) 194-73-57 or store@swimsolo.ru.

Refund Timeline

Refunds are made by transferring the corresponding amount to the bank or other account specified in the application.

The refund period is no more than 10 days after the return of the goods is accepted (in accordance with Article 26.1 of the Law of the Russian Federation No. 2300-1 of 07.02.1992 «On Protection of Consumer Rights»). The exact date and time of the credit to the bank card are determined by the internal procedures of the customer's bank.

Exchange

Exchanges of defective goods are carried out via CDEK and Yandex Delivery at the expense of the online store.

Please note:

If you return items from an order that had loyalty points awarded, points for the returned product will not be credited.

Individual monitor settings and display settings, which may result in incorrect perception of the product (color, proportions, or image resolution), cannot be grounds for return.

For additional information or to file a complaint regarding product quality or order completeness, please call +7 (977) 194-73-65 , +7 (977) 194-73-57 or email store@swimsolo.ru.