Customization

Solo products are delivered worldwide.

International delivery

For international shipments, we work with trusted logistics partners DHL and EMS. The delivery cost depends on the weight of your package and the destination country, and is calculated according to the carrier's rates at the time of order placement.

Delivery within the Russian Federation and Customs Union countries

1. Your order can be delivered to pickup points of «CDEK», «Yandex Delivery», or a Russian Post office.

2. Door-to-door courier delivery is available via «CDEK» or «Yandex Delivery».

3. Delivery of large-sized orders is handled by «PEK», «Delovye Linii» transport companies. The cost of such delivery is not included in the order price and is paid separately upon receipt.

4. Order pickup is free of charge in Dmitrov, at the pickup locker at Podiachova St., 60, building of MU DO SSHOR «Dynamo-Dmitrov».

Orders are shipped Monday through Saturday from the factory warehouse in Dmitrov, Moscow Region, on the next business day after placement.

CDEK: Orders placed before 3:30 PM are shipped on the same day.

Yandex Delivery: Once your order is handed over to the courier, all tracking information becomes available in the Yandex Go app.

Russian Post: Shipping days: Tuesday through Friday. We work with a specific post office in Dmitrov, and this schedule allows us to guarantee that your order will be accepted and processed on the day of handover. What does this mean for you? An order placed on Friday evening or on weekends will be handed over to the post office on Tuesday.

Shipping cost

For orders totaling ₽2500 or more: Free.

For orders totaling less than ₽2500: According to the rates of the "CDEK", "Yandex Delivery" carrier, or Russian Post. The delivery cost can be found on our website during the checkout process.

You can pay your SOLO order in our Online Store in several ways.

Pay online by bank card

After the order is confirmed, you will be redirected to the online payment page. You need to enter the details of your bank card.

We accept VISA, Mastercard, and Mir cards.

When we receive your payment, we will pack and send your order within 1-2 business days.

Pay by QR code

"Pay by QR" is a modern and safe way to pay for purchases using a graphic code.

You can scan the QR code from your monitor in your online bank app. When paying from your smartphone, press the QR code. You will be automatically redirected to your online bank mobile app. The payment details and order amount will appear automatically. All you need to do is confirm payment.

When we receive your payment, we will pack and send your order within 1-2 business days.

Pay by invoice

If you select "Pay by invoice", your order will be forwarded to our manager. We will send you an invoice with payment details to the specified email address.

Please, pay within 5 days from the invoice date. The funds are usually credited within 3 business days. After we receive your payment, we will collect and send your order the next business day using the shipping method selected by you.

TM Solo payment details

OOO "Manufaktura Malyugina"

Taxpayer Identification Number (INN) 5007032466 Tax Registration Reason Code (KPP) 500701001

Primary State Registration Number (OGRN) 1025001102610

Bank account: 40702810640000087655

Beneficiary: OOO "Manufaktura Malyugina"

Bank: SBERBANK PJSC 

Russian Central Bank Identifier Code (RCBIC): 044525225

Corr. acc.: 30101810400000000225

Legal and Business address:

14 ul. Birlovo Pole, office 302, Dmitrov, Moscow Oblast, 141800 1

Please, pay your order within 15 minutes. If you don't pay in time or your payment fails, the order will be automatically cancelled in 30 minutes. You will see the "Cancelled" status in the order history in your account.

In case of any difficulties when paying, please contact our manager at  +7 (977) 194-73-65 , +7 (977) 194-73-57  (WhatsApp, Telegram).

All products manufactured under the Solo brand undergo quality testing, which is confirmed by certificates and complies with the Technical Regulations of the Eurasian Customs Union.

You can view the product certificates here.

We collaborate only with the most reliable and trusted suppliers of raw materials and fabrics and apply modern technologies at our own production facility, which is why we are always confident in the high quality of our products.

The warranty period is 30 calendar days from the date of receipt of the goods.

Return of Goods of Proper Qualit

In accordance with Article 26.1, Clause 4 of the Law «On Protection of Consumer Rights», goods of proper quality that have individually defined properties (including those with custom designs, logos, or custom orders) are not subject to exchange or return.

This rule applies to all customized products. Returns of such items are only possible in the event of manufacturing defects or improper quality (issues with material, seams, or craftsmanship).

Return of Goods of Improper Quality

If you discover defects in the product within the warranty period (fabric manufacturing defects: cuts, holes, snags, incorrectly stitched seams, factory stains; incorrect embroidery application: crooked, misaligned, or incomplete design), please contact us by any convenient method: +7 (977) 194-73-65 , +7 (977) 194-73-57 or store@swimsolo.ru. Please include photos or videos of the defect.

Returns of defective goods are carried out via CDEK or Yandex Delivery at the expense of the online store. The recipient is OOO «Manufactura Malyugina». The shipping cost will be reimbursed. To return a defective product, please fill out the return application.

Please note: when arranging a return with the transport company, you must provide the recipient's phone number: +7 (977) 194-73-65 , +7 (977) 194-73-57.

Return Procedure:

Pack each returned item in its original packaging.

Include a completed return application and the receipt included with your delivery.

Securely close the box or bag with tape to prevent tampering.

Send the return via CDEK (address: Moscow Region, Dmitrov, Pick-up point at 6A Spasskaya St.) or Yandex Delivery (address: Dmitrov, 14 Sovetskaya St.).

Notify our managers of the shipment by any convenient method: +7 (977) 194-73-65 , +7 (977) 194-73-57 or store@swimsolo.ru.

Refund Timeline

Refunds are made by transferring the corresponding amount to the bank or other account specified in the application.

The refund period is no more than 10 days after the return of the goods is accepted (in accordance with Article 26.1 of the Law of the Russian Federation No. 2300-1 of 07.02.1992 «On Protection of Consumer Rights»). The exact date and time of the credit to the bank card are determined by the internal procedures of the customer's bank.

Exchange

Exchanges of defective goods are carried out via CDEK and Yandex Delivery at the expense of the online store.

Please note:

If you return items from an order that had loyalty points awarded, points for the returned product will not be credited.

Individual monitor settings and display settings, which may result in incorrect perception of the product (color, proportions, or image resolution), cannot be grounds for return.

For additional information or to file a complaint regarding product quality or order completeness, please call +7 (977) 194-73-65 , +7 (977) 194-73-57 or email store@swimsolo.ru.